HP Supportpack – 3 Year – Service – 8 x 5 – On-site – Maintenance

Manufacturer:HP Inc.
Manufacturer Part Number:H7599E
Manufacturer Website Address:http://www.hp.com
Brand Name:HP
Service Name:Supportpack
Marketing Information:If you need onsite support, you’ll get it in a day:
For technical issues that cannot be resolved remotely, we offer HP Next Day Onsite Response. This service includes a visit from an HP authorized representative to resolve the problem the next business day* after a call is received.

* Business day = Monday through Friday, excluding HP holidays.
Product Type:Service

Service Main Type:Maintenance
Service Description:8×5
Service Details:The four-step resolution process:
Once you’ve registered your HP Supportpack with HP, it’s easy to obtain hardware support. Here’s how:

• Visit the HP Customer Care website at http://www.hp.com/go/support. Available 24 hours a day, this site provides convenient troubleshooting and moderated discussion forums.
• If the problem cannot be resolved at the web site, call HP Support at 800-633-3600. Service calls are initially routed to HP’s Customer Care Center. Please be ready to provide your product model number and serial number.
• The HP Supportpack Representative will ask you for information that will help us accurately diagnose the problem and fix it as quickly as possible. Customer will be required to run system self-test programs or to correct reported faults upon telephone advice.
• Based on this discussion, the HP Supportpack Representative will help you fix the problem over the phone or determine whether to ship a customer-replaceable part, arrange for an off-site repair or exchange, or schedule an onsite repair or exchange. Onsite services are provided only if the fault or problem cannot be corrected remotely. For onsite services, customer is responsible for providing access to products and for ensuring that an adult representative is present while service is being performed. If an onsite repair is required, an HP authorized representative will call to set up an appointment by 9:30 am on the day the service is due. In Canada, the number to call is (800) 268-1221. In other countries, you can find your local HP Customer Care center telephone number at http://www.hp.com/cgi-bin/sbso/exit.cgi?goto=product/special_valuepromo/all/customer_care_phone_number.

  *** Availability, length of contract and price vary by product.

Service Location:On-site
Service Duration:3 Year
Product Supported:

• HP LaserJet 9000n
• HP LaserJet 9000dn
• HP LaserJet 9000hns
• HP LaserJet 9000hnf

Region Availability:

• This service is available in Canada, Latin America and the United States.