Manufacturer:Hewlett Packard Enterprise
Manufacturer Part Number:H7634PA
Manufacturer Website Address:http://www.hpe.com
Service Name:Care Pack
Increase equipment availability and productivity with high-quality on-site and remote support for your HP hardware, as well as selected multivendor equipment.
Service Main Type:Maintenance
Service Sub Type:Electronic and Physical
Service Description:13x5x4 Hour
Remote problem diagnosis and support:
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day on-site response:
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next working day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Standard business hours, Standard business days:
Service is available 8:00 am – 5:00 pm, Monday through Friday, excluding holidays
Service Availability:13 x 5
Service Response Time:4 Hour
Service Duration:1 Year